Community Information Centre (CIC) works as a part of the Churches-on-the-Hill Foodbank, registering new clients to the Foodbank. The Centre also does an in-depth assessment of clients’ non-food needs and assists them in accessing other support services in the community.

how it works

When a client visits the Foodbank for the first time, we register them in our system so that future visits can be recorded and we can assess whether overall Foodbank usage is increasing or decreasing. Any information that is provided by our clients is strictly confidential.

Client registration occurs during our regular service hours – up until 30 minutes before the Foodbank closes – to allow sufficient time for registration and food order fulfillment:

  • Monday evenings from 6:00 PM until 7:30 PM
  • Wednesday mornings from 10:30 AM until 12:00 PM.
Churches on-the-Hill Foodbank community information centre

your first visit

As a first time visitor to the Food bank, you will be asked for the following information:

  1. identification (Drivers Licence or Health Card, or Passport or Visa)
  2. identification for all household members using the services of the Food bank.
  3. proof of address (OW or ODSP cheque record, rental agreement) and phone number
  4. financial information (government assistance, other income sources)

The reason we ask for this information is:

  • We want to ensure there is no confusion in terms of the identity of the clients we serve
  • Proof of address is requested because we want to ensure that clients are accessing the Food bank that is most convenient to their home location….and to ensure that clients have the kitchen facilities necessary to prepare the foods that we provide.
  • We ask for financial information to ensure that clients are receiving the full benefits that they may be qualified to receive. We collect financial information for statistical purposes and not to potentially deny someone access to the Food bank.
  • The information that we collect goes to the Daily Bread Food Bank an organization that provides advocacy support for those who are in need.

non-food support

CIC also completes an in-depth needs assessment for each client to identify other “non-food” areas of support.

These include:

  • legal assistance to appeal a denied claim for benefits such as disability
  • referral support for housing assistance
  • referral support for clothing and furniture needs
  • referral support for medical and dental services
  • referral support for other meal programs (eg: breakfast programs at area churches)
  • referral support for education and training
  • referral support for employment services


For inquiries, please telephone 416-967-3842 and leave your contact information. A member of our team will return your call.